• August 2013

Do You Have a Global Mindset?

Think globally, act locally. It’s not a new idea.

When developing a strong business, one that not only can scale globally, but can also work within smaller networks, the key is to “build deep understanding and partnerships across cultural, political, economic, and regulatory differences,” according to our August 2013 Entrepreneur of the Month, Thunderbird School of Management’s Mansour Javidan.

His new book, “Developing Your Global Mindset,” will push the boundaries of your current global leadership skills, says Javidan.

“Our goal is to identify ways you can successfully influence diverse others while working within the complex and fast-paced world of global business,” he says of his book, which is an invaluable resource for individuals and teams who have global interactions as well as those who coach and develop global leaders.

Scroll down for our Q&A. And click here for Javidan’s Tips for Entrepreneurs to help you develop your global mindset.

Also in this issue:

  • Futurist Andy Hines gives us insight into Fred Kofman’s “Conscious Business: How to Build Value Through Values.” “I came away with several takeaways that I can immediately integrate into my work,” says Hines. You will, too! And be sure to check out Hines’ interesting speech topics to hire him as a keynote speaker.
  • How to Be Interesting (In 10 Simple Steps) is a charming offering by cartoonist Jessica Hagy. Not only will these ideas on places to go and things to do make you grin—they’ll help you hone your global mindset with humor. Check out our August Book of the Month.
  • Financial Planner Bryan Beatty sheds light on the volatile bond market in this month’s Retirement column.

In celebration of thinking deeply about all of life’s big issues, we leave you with this parting thought from Jessica Hagy’s “How to Be Interesting.” From the chapter entitled, “Embrace Your Weirdness,” she writes:

No one is normal. Everyone has quirks and insights unique to themselves. Don’t hide these things—they are what make you interesting. Leave the house as yourself. Be yourself at work. Wear your personality proudly. Don’t censor your skills or hide your unique features. To have a difference is to have an identity. To make it public is to truly be yourself.

Here’s to embracing your inner weirdness—and to making a difference.Hope Katz Gibbs, publisher, Be Inkandescent
Find PR help here • Illustrations by Michael Glenwood Gibbs

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Mansour Javidan Helps Us Think Globally

AUGUST 2013: HOW TO BECOME A GLOBAL LEADER

By Hope Katz Gibbs, Founder and Publisher
Be Inkandescent magazine

When it comes to thinking globally, Mansour Javidan, PhD, is an expert. He’s the director of the Najafi Global Mindset Institute, and Garvin Distinguished Professor at Thunderbird School of Global Management.

He also is the past president and chairman of the board of directors of the world-renowned research project on executive performance and leadership known simply as GLOBE, an acronym for Global Leadership and Organizational Behavior Effectiveness.

This project’s ongoing research involves 825 organizations in 62 countries, and just produced a third book, “Strategic Leadership Across Cultures,” on CEO effectiveness across 24 countries.

What impact do cultural preferences have on the way the people of a country behave—and on how business owners should respond?

To find out, Javidan put his research to the test when he took a four-year sabbatical from his university teaching duties to work with the CEO of TransCanada PipeLines, a multibillion-dollar Canadian energy company. He was instrumental in helping the CEO develop new directions and strategies, and facilitate cultural change within the company and its pipeline business. And he was directly involved in the acquisition of a $15 billion corporation, the largest such merger at the time in Canada.

The merger resulted in the formation of the fourth-largest energy services company in the world. Javidan established a process for new business development that involved more than 200 employees throughout the company and proposed new business ideas that produced an estimated $50 million in net after-tax earnings.

I sat down with Dr. Javidan recently to discuss his latest publication, “Developing Your Global Mindset: The Handbook for Successful Global Leaders,” co-authored with Jennie Walker, PhD.

Are you ready to develop your global mindset? Scroll down for our Q&A with Javidan. And click here for our podcast interview on the Inkandescent Radio Network.

Be Inkandescent: Let’s talk about “mastering the art of global leadership.” What does that mean exactly?

Mansour Javidan: In most industries, growth is coming through globalization. Companies are looking for new markets in other countries; they’re looking for supply-chain partners in other parts of the world, and also talent pools in different parts of the world. Corporations are globalizing.

Be Inkandescent: What is the impact of that very simple idea—a company wants to explore global markets—on the day-to-day activities of a typical manager or entrepreneur?

Mansour Javidan: As the company globalizes, a typical manager will be increasingly asked to work effectively with people who are from different parts of the world. It doesn’t matter where the manager was raised, as much as where the people are from with whom the manager is working. That is the crux of the HR challenges that businesses are facing. Think back to your own elementary and high school education, your teachers’ advice, and the textbooks you read—did they teach you to live and work with people who are different from you? The answer, when I asked thousands of managers, is, “No.” Most of us have learned how to live and work with people who are “like me.” That’s what societies do, that’s how they educate their kids.

Be Inkandescent: So increasingly, companies are saying to their people, “Yeah, it’s good that you can work with people who are like you, but I need you to work with people who are different from you.”

Mansour Javidan: Right. And a typical manager is scratching his or her head, saying, “Well, what the hell does that mean? I never trained for that, I never developed for that.” There is a real disconnect between what the companies are very logically asking of their managers and how managers are developed as human beings.

Be Inkandescent: So, is the issue of global leadership how to increase your influence?

Mansour Javidan: Yes, leadership is about influence. The question is, how do you influence people who are different from you? Many of us now work with employees in many different countries, and we’ve discovered not one single company that would say it has an oversupply of global leaders. Every company we know of tells us it has a shortage of global leaders. The reason is obvious: People are developed as local leaders, and companies are asking them to think globally. The focus now is to decide what kind of training, what kind of development, what kind of support does the corporation, does the individual, need to figure this thing out and be successful at that.

Don’t Stop Now! Click here learn about Javidan and Walker’s Nine Steps to Creating a Global Mindset in our August 2013 column, Tips for Entrepreneurs.

Mansour Javidan + Jennie Walker's 9 Steps for Thinking Globally

By Hope Katz Gibbs, Founder and Publisher
Be Inkandescent magazine

When it comes to thinking globally, Mansour Javidan gets right to the point in this YouTube video.

“Most people figure this can’t be rocket science; any good manager can figure it out,” he says, noting that it’s probably true. “But there’s a hard way, and an easy way. The hard way is by parachuting a manager into a global environment without any support or multicultural understanding.

“The manager may have the best technical skills, but if the manager’s level of global mindset is low, that person is going to go through a very painful, frustrating experience. And in fact it may jeopardize the company’s and the manager’s ability to work in that situation“—and result in the company losing business.

The easier way, he says, is to be proactive.

That’s the goal of his new book, which he wrote with colleague Jennie L. Walker, PhD: Developing Your Global Mindset: The Handbook for Successful Global Leaders.

This resource guide is a must-read for managers and leaders in global roles or who have global responsibilities.

The Purpose

In 2007, the Global Mindset Inventory (GMI) was first introduced to corporations and graduate business programs, Javidan explains.

“The purpose of this instrument is to do a global mindset assessment of a manager or a group of managers,” he shares. “By completing this Internet-based questionnaire, managers find out which areas are their strengths and where they need to further develop. While we have always provided development suggestions during GMI coaching sessions, this handbook takes the support we offer managers to the next level.”

The Research

In consultation with managers, executives, and some experienced international executive coaches, they offer advice and ideas on how a manager can improve on all elements of 35 scientifically defined capabilities within the Global Mindset Inventory.

“All of the ideas are very actionable and very specific, and they don’t usually take much time to implement,” Javidan explained in our podcast interview for the Inkandesent Radio Network. “The development tips may be used by individuals or for direct reports, coaches, and teams. In addition to a rich variety of development suggestions, there are engaging narratives throughout the book illustrating the various components of the Global Mindset in action.”

The Approach

The diverse international experiences of the contributing authors bring Global Mindset to life through the narratives as well as seven intriguing case studies at the end of the book.

The case studies transport the reader into complex, real-world scenarios that cross geographic and cultural borders, says Javidan.

“They push the boundaries of our current global leadership skills to identify ways to successfully influence diverse others while working within the complex and fast-paced world of global business,” he says, noting that the case studies may be used for individual development through self-reflection or in teams, where the discussions will no doubt be lively.


Nine Steps to Creating a Global Mindset

To develop GLOBAL INTELLECTUAL CAPITAL:

1. Build Your Global Business Savvy

Have knowledge of:
• Your industry from a global perspective
• Global competitive business and marketing strategies
• Ways to transact business and assess risks of doing business internationally
• Supplier options in other parts of the world

2. Take a Cosmopolitan Outlook

Develop your knowledge of:
• Cultures in different parts of the world
• The geography, history, and the important business, political, and pop culture icons in several countries
• Economic and political issues, concerns, and hot topics of major regions around the world
• Important world events—past and present

3. Expand Your Cognitive Complexity

Increase your ability to:
• Quickly grasp complex concepts
• Analyze and problem-solve
• Understand abstract ideas
• Take complex issues and explain the main points simply and understandably

To develop GLOBAL PSYCHOLOGICAL CAPITAL:

4. Have a Passion for Diversity

Expand your enjoyment of:
• Exploring other parts of the world
• Getting to know people from other parts of the world
• Living in another country
• Traveling

5. Ramp Up Your Quest for Adventure

Develop an interest in:
• Dealing with challenging situations
• Taking risks
• Testing your abilities
• Dealing with unpredictable situations

6. Redefine Self-Assurance

Assess which, and how much, of these qualities you possess:
• Self-assurance
• Self-confidence
• Comfort in uncomfortable situations
• Wit in tough situations

To develop GLOBAL SOCIAL CAPITAL:

7. Embrace Intercultural Empathy

Assess your ability to:
• Work well with people from other parts of the world
• Understand nonverbal expressions of people from other cultures
• Emotionally connect with people from other cultures
• Engage people from other parts of the world to work together

8. Increase Your Interpersonal Impact

Develop your ability to:
• Negotiate contracts and agreements in other cultures
• Create strong networks with people from other cultures, and with influential people
• Define your reputation as a leader

9. Improve Your Diplomatic Skills

Determine the level of your ability to:
• Start a conversation with a stranger
• Integrate diverse perspectives into your worldview
• Listen to what others have to say
• Collaborate

And that’s just a taste of what is explained in depth in this 648-page book.

Don’t miss our Q&A with Jennie Walker, our August 2013 Truly Amazing Woman.

Check out our podcast interviews on the Inkandescent Radio Network with Walker and with Javidan.

And for more insight from Javidan, watch his YouTube videos.

Click here for more details, sample chapters, and a “Caught in the Middle in Japan” case study sample from Developing Your Global Mindset.

Here’s to going global — and doing it mindfully and well!

Once you find something you love to do, be the best at doing it.”

– Debbi Fields, Mrs. Fields Cookies

Nobody talks about entrepreneurship as survival, but that’s exactly what nurtures creative thinking.”

– Anita Roddick, founder, The Body Shop

Always look at what you have left. Never look at what you have lost.”

– Robert H. Schuller

“Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently.”

– Steve Jobs, Apple, Inc.

The music is all around us. All you have to do is listen.”

– August Rush

Change is a math formula. Change happens when the cost of the status quo is greater than the risk of change.”

– Alan Webber, author, "Rules of Thumb"

Be bold and mighty forces will come to your aid.”

– Basil King

The good ideas are all hammered out in agony by individuals, not spewed out by groups.”

– Charles Brower, Advertising Hall of Fame

Do one thing every day that scares you.”

– Eleanor Roosevelt

If it really was a no-brainer to make it on your own in business there’d be millions of no-brained, harebrained individuals quitting their day jobs.”

– Bill Rancic, "The Apprentice"

A warrior cannot complain or regret anything. His life is an endless challenge, and challenges cannot possibly be good or bad. Challenges are simply challenges.”

– Carlos Castaneda

The important thing is not being afraid to take a chance. The greatest failure is to not try.”

– Debbi Fields, Mrs. Fields Cookies

You take your life in your own hands, and what happens?
 A terrible thing: no one to blame.”

– Erica Jong

The true entrepreneur is a doer, not a dreamer.”

– Nolan Bushnell, founder, Chuck E. Cheese's

Persist and persevere, and you will find most things that are attainable, possible.”

– Lord Chesterfield

Think of yourself as on the threshold of unparalleled success. A whole, clear, glorious life lies before you. Achieve! Achieve!”

– Andrew Carnegie

As your desire is, so is your will. As your will is, so is your deed. As your deed is, so is your destiny.”

– Brihadaranyaka Upanishad

We make a living by what we get; we make a life by what we give.”

– Winston Churchill

Letting go of expectations is a ticket to peace. It allows us to ride over every crisis—small or large—like a beach ball on water.”

– Martha Beck

I was taught at a very young age that you can do whatever you want to, but you have to make it happen — not just talk about it.”

– Kathleen Jo Ryan

Women once had the goal of being Superwoman; I think most of us now simply strive to have a super day.”

– Author, Activist Lee Woodruff

That man is richest whose pleasures are the cheapest.”

– Henry David Thoreau

Things don’t change. You change your way of looking, that’s all.”

– Carlos Castaneda

Whatever you do may seem insignificant, but it is most important that you do it.”

– Gandi

Are you willing to help other people succeed even when it’s not a requirement of your job to be of assistance?”

– Steven Schussler

Happy are those who dream dreams and are ready to pay the price to make them come true.”

– Leon Joseph Suenens

This is the age when magical technologies make more and more radically fun ideas plausible, even easy. You’re only limited by your creativity.”

– Martha Beck

Inspiration and genius — one and the same.”

– Victor Hugo

The follow-your-gut mentality of the entrepreneur has the potential to take you anywhere you want to go or run you right out of business.”

– Bill Rancic, "The Apprentice"

To follow, without halt, one aim: There’s the secret of success.”

– Anna Pavlova

You don’t love someone because of their looks or their clothes or their car. You love them because they sing a song only your heart can understand.”

– L.J. Smith

The mind is everything. What you think, you become.”

– Buddha

There is little success where there is little laughter.”

– Andrew Carnegie

The man who acquires the ability to take full possession of his own mind may take possession of anything else to which he is justly entitled.”

– Andrew Carnegie

Don’t wait for someone else to lead you to your right life; that privilege—and responsibility—is yours alone.”

– Martha Beck

The goal of Life is to make your heartbeat match the beat of the universe, to match your nature with nature.”

– Joseph Cambell

The world I believed in, back in my most innocent, uninformed, childish mind—is real.”

– Martha Beck

Never cut what you can untie.”

– Joseph Joubert

We never know how high we are
 till we are called to rise;
 And then, if we are true to plan,
 Our statures touch the skies.”

– Emily Dickinson

Pain is inevitable. Suffering is optional.”

– Dalai Lama

‎Excellence is to do a common thing in an uncommon way.”

– Booker T. Washington

Happiness is an attitude. We either make ourselves miserable, or happy and strong. The amount of work is the same.”

– Francesca Reigle

The journey is the reward.”

– Greg Norman

When I dare to be powerful—to use my strength in the service of my vision, then it becomes less and less important whether I am afraid.”

– Audre Lorde

Anything not worth doing well is not worth doing.”

– Warren Buffett

The gem cannot be polished without friction; nor man perfected without trials.”

– Chinese proverb

When you are asked if you can do a job, tell ‘em, ‘Certainly I can!’ Then get busy and find out how to do it.”

– Theodore Roosevelt

If you want to be busy, keep trying to be perfect. If you want to be happy, focus on making a difference.”

– Lisa Earle McLeod

Success is the necessary misfortune of life, but it is only to the very unfortunate that it comes early.”

– Anthony Trollope

We must be willing to let go of the life we have planned so as to have the life that is waiting for us.”

– Joseph Campbell

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